Emmanuel Mutisya Kivota

-Welcoming guests,sitting them and ensuring that they feel at home away from home. -Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs. -Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest -Folding napkins and preparing silverware sets to provide adequate supply for the restaurant and entire shift station. -Maintaining customer satisfaction by clarifying questions about orders and specialty items. -Keeping server areas clean and stocked to increase efficiency while working tables. -Training new servers on restaurant policies and procedures.

-Greeted and welcomed guests by providing a friendly and professional first impression, assisting with check-in procedures and ensuring a smooth arrival experience. -Assisted with guest inquiries and requests by promptly addressing any inquiries or requests that guests may have during their stay, including providing information about hotel facilities, nearby attractions or resolving any issues or concerns they may have. -Handled check-out procedures by ensuring that guests have a seamless departure experience including processing payments, handling any final requests or concerns and bidding guests farewell. -Resolved complaints and concerns that guests may have during their stay by actively listening to their concerns, empathizing with their situation and finding appropriate solutions to ensure guest satisfaction.

-Greeting and welcoming guests, assisting them in seating arrangements and providing them with menu, taking their orders accurately ensuring understanding of any special requests or dietary restrictions. -Serving food and beverages to guests promptly and professionally, ensuring all items are presented in an appealing manner. -Knowledgeable of the menu and thorough understanding of the menu and answering any questions or providing recommendations to guests. -Upselling and suggesting additional items to guests, such as appetizers, desserts or specialty drinks to enhance their dining experience and increase revenue for the restaurant. -Maintaining cleanliness and ensuring that the dining area is clean and presentable at all times including setting and clearing tables, wiping surfaces and ensuring cutlery and glassware are spotless. -Handling and processing payments accurately including handling cash transactions, processing credit card payments and providing guests with receipts. -Providing excellence and exceptional customer service including being attentive to guest needs addressing any concerns or complaints and ensuring their overall satisfaction throughout their dining experience.